Refund Policy

Afaq Sanitary Fittings

At Afaq Sanitary Fittings, customer satisfaction is our priority. While we take great care to deliver high-quality products, we understand that there might be instances where returns or refunds are necessary. Below is our comprehensive Return and Refund Policy to guide you through the process.

Eligibility For Returns

We accept returns under the following conditions:

The product received is damaged (e.g., leaks, broken pieces).
An incorrect product was delivered.

Please note that colored products are non-refundable due to the nature of customization.

How To Request A Return

To initiate a return, follow these steps:

Contact Us: Notify us within 48 hours of receiving the product.
Provide Proof: Share clear photos of the damaged or incorrect items for verification.

Review & Resolution: Once the issue is verified, we will:
Arrange for a replacement.
Offer an alternative solution based on the situation.

Refunds

Refunds are only applicable if:

A replacement is not available for the damaged or incorrect product.
The issue cannot be resolved within a reasonable time frame.

Refunds will be processed as follows:

The amount will be refunded to the original payment method or as agreed.
Refund processing may take 5–7 business days after confirmation.

Non-Returnable Items

We do not accept returns or provide refunds for:

Colored products.
Products that are damaged due to misuse, improper handling, or installation errors.

Shipping Costs For Returns

If the return is due to our error (e.g., damaged or incorrect product), we will cover the return shipping costs.

For other cases, the customer will be responsible for the shipping charges.

Get In Touch

We’d love to hear from you! Whether you have a question about our products or need guidance in choosing the perfect fittings for your bathroom, our team is here to help.

Email: afaqsanitaryfittingsoffical@gmail.com

Phone: 0324-0702341

Thank you for choosing Afaq Sanitary Fittings – where quality meets elegance. Let us help you create the bathroom of your dreams!